2014-03-11

ITIL v3 Foundation - Preparation advices & exam tips

ITIL framework has emerged over the years, latest version is v3 since year 2011. I consider it best suited for IT departments in big enterprises (Having IT staff 100+).

I'm not recommending this certification for fresh graduates. I think it is best suited for IT staff with at least 1 year experience working in IT department in an enterprise in-order to understand why you need all of this. Coming from small Software or vendor is not recommended.

Following is sharing my experience in certifying ITIL v3 foundation (Just passed the exam today), it might not be the best, but it achieved the target :)

Preparation advices:
  • I recommend taking a course with good instructor. If you don't want to pay money for the course especially the exam doesn't require this, you can watch Youtube introductory training material; I recommend this ITIL playlist. There is also very good online free course for ITIL foundation here.
  • Schedule the exam after 3 - 7 days maximum of finishing your training course.
  • Knowing the definition & terminology is very important in ITIL (Represents 15 - 20% of the questions).
  • Exam is easy in general & passing score is 65%, but require knowing the syllabus, topics, terminology used in ITIL, and how they interrelate.
  • Don't enter exam without answering as much questions you can.
  • Answer questions based on ITIL concepts not based on your work experience.

Exam advices:
  • Time is enough for answering having in mind that only 1 answer is valid (1.5 mins per question), rule of elimination incorrect answer is best used practice.
  • Answer straight forward questions first, and don't waste time for hard questions just mark them for review.

Free exams:
How to schedule exam:
You should have Prometric login or register for a new one.
  1. After sign in; in the "Client and program selection", select "EXIN" in "Client" section, and "EXIN (EX0, EX1)" in "Program" section. Click "Next".
  2. Read important information from EXIN, and click "Next".
  3. In "Exam" section, select "EX0-001 - ITIL Foundation (syllabus 2011)", in "Language" section, select "U.S. ENGLISH", in the currencies, select "USD", you will find the net price updated to 215 USD. Click "Next".
  4. In "AVAILABLE TEST SITES", click "Schedule Appointment" next to the exam center you would like to take your test in, and select date and time for exam, click "Next".
  5. In "PAYMENT INFORMATION" screen, type your email, birthday, training provider if any, complete billing information, and click "Commit Registration".
  6. You will get "THANK YOU FOR REGISTERING WITH PROMETRIC", and you will receive email confirming the date.
Getting your certificate:
    After 1 business day, you will receive an email asking for confirming your details in EXIN candidate portal, and another business day for receiving your portal credentials where you can download a softcopy of the certificate; hard copy of your certificate will be issues and emails using standard mail after 2 days of confirming your credentials.

    Hope this help someone.

    62 comments:

    1. What is the cost of the exam?

      ReplyDelete
      Replies
      1. 215 USD, written in post ;)

        Delete
      2. You can find a free ITIL simulator in http://www.lumenti.com/learning/course/view.php?name=itil_en&lang=en with 30+ questions
        http://www.lumenti.com/learning

        Delete
    2. Congratulations Ashraf ..... I hope you all the best ISA

      ReplyDelete
    3. Hi Ashraf
      Congratulation for passing the ITIL. I am also preparing for ITIL Foundation exam.
      I have a question in ITIL Official website they upload 2 sample questions paper A & B . is any questions come from there too,.... or most of the question come from where ....
      pls let me know

      ReplyDelete
      Replies
      1. The sample is very similar (nearly I identified some came already as is) to what the real exam is :)

        Delete
    4. thnx what other learning material you use, I am preparing with these website for exam above you mentioned. I bought the Thought Rock course also to prepare for the exam , any other guidance from your side to pass please let me know
      thanks

      ReplyDelete
      Replies
      1. This will be more than enough, exam is pretty easy.
        I have used some printed exams from a course provided to our company.

        Delete
    5. thanks ashraf, very informative,

      ReplyDelete
    6. Very informative blog, Really useful,who were preparing for this exams this blog is helpful for them.Good job.ITIL Foundation Certification From EXIN

      ReplyDelete
    7. Hi Ashraf, This blog is really good and informative. I'm planning to write ITIL this week but confused between Ex0-001 and Ex0-117. Could you please guide me on what is the difference between the two.

      ReplyDelete
    8. AoA Ashraf. Thank you for taking the time to put this info out there. It's because of people like you that the other 99% don't have to waste time combing through boring websites :)

      I just finished my PMP exam and it took me about 20-30 days to prepare for that. I had head that the ITIL-F takes much less than that. Would you say that it will take approxiamtely 3-5 full days to prep for this exam?

      ReplyDelete
    9. Hi Ashraf... The code for ITIL Foundation exam through Prometric is EX0-001 & Pearson VUE is ITIL-F, so basically does the sample exams through EXIN help up prepare for both Prometric & Pearson VUE, also could you recommend other sample exams available that would come off use for ITIL exam through EXIN.

      ReplyDelete
      Replies
      1. It is just a matter of different in companies, content is the same. I didn't search for more exams, the exam is quite easy.

        Delete
    10. Here are some advices that helped me pass the exam. Try to learn from any video course provider for ITIL v3 Foundation. Personally I did use CBT Nuggets. They are good and short. You can complete their Video Course for 12 hours. I did run the video course for 4 weekends in a month.

      Additionally you should practice with the Exam Prep's there are a lot and pretty much all are the same. Personally I did use an app from app store called ITIL v3 Foundation 2014 - Exam Prep. It is very convenient and practical to have the practice exam in your hands at all time "I was literally practicing even when I went to the toilet" the benefits of technology.

      You should be able to pass after all of this. I hope this was helpful enough.

      Andi

      ReplyDelete
    11. If you plan on a long term career as a project manager, then yes, even with your level of experience, I would suggest getting your PMP. You can prepare yourself for the exam in one of the PMP trainingproviders like http://www.pmstudy.com/. You can do minimal prep-work to get 40 PMI® Contact Hours and apply to PMI for PMP Exam before the class begins.

      ReplyDelete
    12. Hello Mr . Ashraf thanks for the informative blog but I have some questions about the ITIL v3
      certification
      I'm a fresh graduate from the College of Computer Scince and Information Systems
      I want to support my bachelor degree by taking the ITIL certification
      Do you think that I'm capable of taking the course and test since I studied the (PM , Analysis and Design , Information Systems ) over the years ?
      And do you recommend it for me ?

      Sorry for the long comment ..

      Regards

      ReplyDelete
      Replies
      1. It is not a matter of capability more than the matter that how much you will benefit. If you are fresh graduate ITIL might even seems unreasonable for you, because it best suites IT department in big enterprise to understand why the change or support take that much effort, you won't feel the necessity as long as you didn't face it.
        Also, if your intention is working in small companies were the polices and rules are not rigid, don't waste your time in it.

        Better for fresher to determine which career they intend to go and start related certificate, i.e Java programmer ==> Java certification programmer, Network ==> CCNA, and so on.

        Learning in college is not real work, and ITIL talks about organization between large number of staff mainly with different roles.

        NOT recommended for fresher.

        Delete
      2. Thanks for the replay
        But I have one last question
        Then do you think that I should get a project analyst certificate ?
        And it will support my CV

        Delete
      3. First select what you want to be and then decide on certificate.

        Project Analyst Certificate for Project management career, I a company won't give opportunity for fresher to handle a project, this might help to be project management assistant or coordinator.

        Are you willing to be in this career path?

        Delete
    13. hey buddy, thanks for this, much appreciated...however the link to the youtube playlist does not exist...can you please provide an updated link? thanks!

      ReplyDelete
    14. Hello, Thanks for the useful info. As a study material I have purchased
      http://www.certexams.com/ITIL/Foundation/ITILF-exam-details.htm

      But please post the links to some of the study resources from which we can be benefited towards passing the ITIL.

      Thanks in advance for the help

      ReplyDelete
    15. ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. ITIL Foundation Certification UAE

      ReplyDelete
    16. Very handy information and ITIL foundation certification is very useful for those who are in the service industries. ITIL V3 is old one and ITIL Foundation 2011 Certification is the latest version of certification and recognized by most of the industries at the time of hiring.

      ReplyDelete
    17. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com. Refer our blog for more details http://completeexamcollection.blogspot.in/

      ReplyDelete
    18. Hi, I don’t understand how to praise of your site. It’s truly amazing! EC-Council Exam Simulator

      ReplyDelete
    19. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com. Refer our blog for more details http://completeexamcollection.blogspot.in/

      ReplyDelete
    20. There are many more benefits of pursuing ITIL Intermediate PPO in USA It draws out the hidden skills and increase your market value that can be much beneficial for the future.

      ReplyDelete
    21. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com. Refer our blog for more details http://completeexamcollection.blogspot.in/

      ReplyDelete
    22. This is an Nice post about ITIL Certification training in USA Getting such a wide range of benefits is really amazing.

      ReplyDelete
    23. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com. Refer our blog for more details http://completeexamcollection.blogspot.in/

      ReplyDelete
    24. This is an Nice post about ITIL Certification training in USA Getting such a wide range of benefits is really amazing.

      ReplyDelete
    25. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com. Refer our blog for more details http://completeexamcollection.blogspot.in/

      ReplyDelete
    26. This is an incredible post about ITIL Certification in USA Getting such a wide range of benefits is really amazing

      ReplyDelete
    27. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    28. Excellent post !!!,
      You can find a free ITIL simulator in http://www.lumenti.com/learning/course/view.php?name=itil_en&lang=en with 30+ questions
      http://www.lumenti.com/learning

      ReplyDelete
    29. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    30. There are many more benefits of pursuing PMP Certification Training in USA It draws out the hidden skills and increase your market value that can be much beneficial for the future.

      ReplyDelete
    31. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    32. This is the great piece of work to define al about ITIL. We provide a highly customized program for the certification according to the participants for the ITIL Foundation 2011 Course in Gurgaon

      ReplyDelete
    33. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    34. A very good post about ITIL Foundation Certification
      US
      where you can get benefited with the info.

      ReplyDelete
    35. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    36. ITSM Technology is best training center for ITIL Certification in Pune. Very experience Faculty. They teach with more practical example so that everyone can remember the methods easily. For more details visit: http://www.itsmtech.in/

      ReplyDelete
    37. If you face some problems about the preparation of EX0-001 exam then don't be worry. Download EX0-001 dumps from Dumps4Download.com and prepare your exam in a easy way. Dumps4Download.com is the best organization which provide updated and actual exam dumps. You can download any type of exam from this leading organization without any tension.

      ReplyDelete
    38. For latest and updated ITIL certification in PDF format contact us at completeexamcollection@gmail.com.
      Refer our blog for more details http://completeexamcollection.blogspot.in/2015/06/itilexin-certification-dumps.html

      ReplyDelete
    39. Hi friend am providing the itil training in hyderabad of various online training.

      ReplyDelete
    40. Hi friend am providing the itil training in Hyderabad of various online training.

      ReplyDelete
    41. Nice post, Thanks for giving such information Khow more about Prince2 Certification in Delhi

      ReplyDelete
    42. Hi friend iam providing the itil training in hyderabad of various certification training.

      ReplyDelete
    43. Hi friend iam providing the itil certification of various certification training.

      ReplyDelete
    44. Hi friend iam providing the itil certification of various certification training.

      ReplyDelete
    45. I have read your blog its very attractive and impressive. I like it your blog. ITIL Training Institute in Delhi

      ReplyDelete
    46. This comment has been removed by the author.

      ReplyDelete
    47. Nice blog, thanks for sharing. Also check the best ITIL Certification in Delhi

      ReplyDelete